Re-accredited by NAAC at A Grade with CGPA 3.25, Third Cycle (2024-29) & Accredited by SAAC at A+ Grade with CGPA 3.39 (2021-26)
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Student Grievance Redressal Cell 


    Grievance Redress Cell is an appellate body to hear and decide on the matters related to academic, discipline, curricular and co-curricular activities. The Student Grievance Redressal Cell (SGRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated academic and non- academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated time.

Objectives:
    The Student Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.


University Grants Commission (Redressal of Grievances of Students) Regulations, 2023 

Members

    According to the UGC ( Redressal of Grievances of Students ) Regulations, 2023, composition of the Grievance Redressal Committee is :

1. Chairperson : Prof.(Dr.). Mumthas N.S.

2. Coordinator  : Dr.  Rekha P

3. Senior Faculty Member :    

                          Prof.(Dr.)  Jesa M.    

                                Dr. Umer Farooque T. K.

                         Dr.Afeef Tharavattath

4. Students’ Representative :   Anjali S Kumar                                    

                                                

Minutes of  Grievance Redressal Cell

2023-24 

INSTITUTIONAL GUIDELINES FOR STUDENTS’ GRIEVANCE REDRESSAL

1.      Our institution has a grievance redressal committee, the details of its members are published in our website

2.      Farook Training College grievance redsressal committee is to hear, investigate and resolve the complaints, grievance or conflicts of students

3.      Students are supposed to submit a written, signed petition/ complaint to any member of the committee within 5 days after the commitment of the grievance

4.      The grievance redressal committee shall study the matter after looking into relevant documents and evidences

5.      The issue will be discussed and address within 12 working days

6.      The students can file a review appeal to the principal of the institution if they are not satisfied with the decision of the grievance redressal committee

7.      If a member of grievance redressal committee is involved in the grievance of the grieved individual, the concerned member shall not participate in the deliberations regarding that individual case.

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The institution aims at solving the grievances of the students within stipulated time. Students can register their academic and nonacademic grievances in black and white and online. The grievances are considered and prompt actions are taken on time. 

Mechanism of the GRC

  • Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
  • The GRC shall not consider any grievance of general applicability or of collective nature of raised collectively by more than one employee/student.
  • Post receipt of the complaint/application the committee will decide on the merit of case regarding scope of further discussion investigation and act promptly.
  • The GRC may mediate between complainant and defendant against who the complaint has been made, it required.
  • GRC shall consider redressing of grievances within a reasonable time.
  • The cell will give report to the authority about the cases attended to and seek guidance from the higher authorities if required.

Scope 

The students may lodge grievance about any academic and non- academic matters related to –

  • Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination, grievance related to internal marks and scholarship related matters.
  • To manage dues and payments for various items including those related to the library, hostels and other financial matters.

  • Certain misgivings about the conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.

Procedure for lodging complaint 

  • The students can lodge their grievance through online mechanism in the link provided below-

 for lodging grievance.

  • The students may feel free to drop the writing (can be anonymous if required) in the grievance/ suggestion box.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.

Online Link:  https://forms.gle/pAxT3SKXvUG4tD7o9

Additional Support

  • Anti ragging committee functions under the chairmanship of Principal takes measures to follow the directions of Hon. Supreme Court of India and UGC.
  • Anti sexual harassment cell is named as internal complaint committee which is working under women cell deals with issues of gender based violence. Grievance on minor issues related to academic matters, practice teaching, hostels, conveyance etc are timely managed by the respective committee.
  • Due to the special nature of teacher education programme no ragging case is reported in the campus till date. An anti ragging form is being filled by the students during the admission in the college. Moreover the institution takes special attention to make the students aware of the legal issues related to ragging. Various co curricular activities organised as a collaborative effort of senior and junior students help to build a cordial relationship between them.